Welcome to Gateway

At Gateway our goal is to support vulnerable people in our community. Our aim is to provide a range of high quality services and activities that improves the well-being of the vulnerable people we support.

We seek to provide creative and innovative solutions, develop high quality services and activities that reflect contemporary ideas which meet the needs and aspirations of the people concerned about their well-being, and work in partnership with agencies who share our vision.

Our History

Gateway started from very simple means back in 1998 when as the Highland Homeless at Christmas Trust was founded to provide shelter for folk who were sleeping rough on the streets of Inverness. The service was provided by volunteers to provide shelter and respite from inclement weather over the Winter months.

Over the comings years we have grown significantly to become recognised as one of the main supported accommodation and support providers in Highland. Our services can now be accessed in Highland, Easter Ross and Wester Ross.

Gateway, a registered charity, now employs 90 full time staff, 3 part time workers and has a team of relief support staff. Now Gateway is working with as many clients as 145 at any one time, providing supported accommodation to 49 vulnerable adults and supporting an average of 100 people in their own homes or living in Care Homes with a varying range of support needs. We aim to promote independent living for everyone that we support, either in their own homes or to move on from our supported accommodations to their own tenancies.

Whilst our mainstream work has been in housing support services, we have over the past few years expanded our scope to offer holistic services to vulnerable adults with an age range of 16 in our Supported Accommodation - 102 in out Care at Home service.

Gateway provides a range of services and activities to vulnerable adults across the Highland region, including Housing Support, Supported Accommodation, Community Support, Self-Directed Support and Care at Home. Our vision is that ‘every person will be empowered to achieve their full potential’.

All Health and Social Care Services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future.

An important part of this duty is that we provide an annual report about the duty of candour in our services. This short report describes how our care service has operated the duty of candour during the time between 1 April 2022 and 31 March 2023.

Gateway is committed to providing a truly personalised organisational response when things go wrong, we have a commitment to the provision of support and training for everyone involved in meetings, reviews and actions arising from a duty of candour incident.

We have supported our frontline staff to complete on-line training in relation to Duty of Candour.

Our Care and Support Services include:

• Outreach Housing Support
• Outreach Care Support/Care at Home
• Supported Accommodations
• Highland Crisis Accommodation
• Self Directed Support
• Active Referral Scheme
• Direct Access/Food for Families

ANNUAL DUTY OF CANDOUR REPORT FOR PERIOD 1^ST APRIL 2023 TO 31^ST MARCH 2024

Gateway provides a range of services and activities to vulnerable adults across the Highland region, including Housing Support, Supported Accommodation, Community Support, Self-Directed Support and Care at Home. Our vision is that ‘every person will be empowered to achieve their full potential'. Please click here to read more.

Fill out our referral form on the contact page or pop in to our offices at 57 Church Street, Inverness.